Because the portal contains sensitive account and payment information, password access must be reset manually for security purposes.

If you have forgotten your password, please email hello@dieselinsure.com and request that your portal access be reset. Our team will review your request and re-grant access to your account.

Please check your spam or junk folder first, as invitation emails may sometimes be filtered there.

If you still do not see the invitation, please email hello@dieselinsure.com and our team will resend your portal invitation.

You can find invoice details under My Account.

Locate the invoice you want to review, then select View to open the invoice PDF in your browser, or select PDF to download a copy.

Each invoice row also shows the amount due, payments applied, and remaining balance, so you can quickly review the status at a glance.

You can view payment history under My Account.

Any invoice that has been partially or fully paid will show a Payments link next to it. Select that link to open the payment history for that invoice.

There, you can review each payment, including the payment date, method, amount, and reference number.

Yes. You can download a statement of your account under My Account.

Select Download Statement to generate a PDF summary of all open transactions on your account. You can then save, print, or share the statement with your team.

Portal information may update at different times depending on the type of transaction or activity.

Stripe payments are usually reflected in your account within 5 to 10 minutes after a successful payment, with a Processing status. Other transactions, invoice updates, adjustments, and account activity are generally updated once daily.

Please allow 1 to 2 business days for recent changes to appear before submitting an inquiry.

You can request a review directly from My Account.

Find the transaction you would like us to review, then select Request Review from the transaction’s Actions column. We encourage you to use this option because it creates a clear communication trail for that specific transaction.

When you submit a request, the portal saves your message, sends the full details to hello@dieselinsure.com, and copies you by email for your records. This helps our team review, verify, and address your request more efficiently.

1. Open My Account and find the invoice you want to pay.
2. Click the button in the Actions column to add it to your payment.
3. Add as many invoices as you like, and adjust the amount you’d like to pay on each one directly in the cart. The summary bar at the bottom keeps a running total as you go.
4. When you’re ready, click Checkout →. You’ll be redirected to Stripe’s secure checkout platform to complete your payment by US ACH (bank transfer) from your business checking account.
5. After your payment is submitted successfully, you’ll receive a confirmation email and PDF receipt. Your payment will usually appear in your account within 5 to 10 minutes with a Processing status.

Online payments are made by US ACH (bank transfer) directly from your business checking account — no credit or debit card processing fees, no card data stored. You’ll need your bank’s routing number and your account number when you check out.

Yes. All transactions are securely processed by Stripe, a PCI DSS Level 1 certified payment processor trusted by millions of businesses worldwide.

Payments are usually reflected in your account within 5 to 10 minutes after a successful payment through Stripe. At first, your payment may show as Processing.

Please note that payments are not final until the status updates to Posted. ACH bank transfers typically take 1 to 3 business days to fully settle.

Additional fees or penalties may apply if a payment is failed, returned, rejected, or cannot be completed by your bank.